Category: Article
Recognizing the Pharmacists Behind Every Prescription
With the theme, “Caring for our Communities,” October’s American Pharmacists Month 2026 highlights the many roles of pharmacists, pharmacy technicians, and student pharmacists in the nation’s healthcare system. Pharmacists are often the final checkpoint before a medication reaches a patient. They pay attention to possible interactions, confirm appropriate dosing, and answer questions and concerns.
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Liviniti Sets the Pace for Exceptional Service
It’s Customer Service Week and we’re celebrating our dedicated Contact Center team, the people who go above and beyond every day for our company’s 1+ million members. Our Liviniti Contact Center leverages modern technology built exclusively for pharmacy benefit management, but the human touch is what resonates with callers.
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Your PBM Contract Is Key to True Transparency
Your PBM’s contract language determines the real costs and financial accountability behind your pharmacy benefit plan. However, when PBMs write their own custom agreements without any universal standard for definitions, vague and loose phrasing can create expensive loopholes that are easy to miss. Liviniti understands this dilemma and knows that what a contract actually says, rather than what it implies is essential to delivering a truly transparent pharmacy benefit.
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Liviniti Elevates the Client Experience
The Liviniti Client Experience team has achieved the distinction of 3 independent awards for outstanding service in the first half of 2026. Dedicated to providing a true experience that values flexibility, proactive thinking, data analysis, strategic solutions and more, the team’s recognitions affirm that client success is at the center of everything we do.
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As Featured in the Granite List
Highlighted as a partner in pharmacy benefits, Liviniti was recently featured in The Granite List as a pioneer in transparent pharmacy benefit management. With real-time client access to data and purpose-built technology, plan sponsors can make the best pharmacy decisions for their plans and members with Liviniti.
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Federal PBM Reforms: Passed!
At a January 29 virtual press conference, Liviniti CEO LeAnn Boyd highlighted the proven value of transparent PBM pricing as industry leaders advocated for bipartisan reforms that were signed into law days later, marking a major step toward greater transparency, accountability, and lower drug costs.
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RxWatchtower: Supporting a Smooth 1/1 Transition
December is well under control at Liviniti, since the path to 1/1 is smooth and well traveled. Modern technology and years of experience combine with a personal touch to provide new members – and clients – with the support they need. RxWatchtower is one of the ways we make the transition to Liviniti seamless.
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Exploring a Career Path with our Flexible Residency Program
Through our Managed Care/PBM Residency Program, Liviniti launches new pharmacists into a wide range of successful roles within the healthcare system. Since its start, we’ve graduated dozens of pharmacy residents, helping them understand the role and value of managed care services within the pharmacy industry.
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Understanding Fiduciary Duty
Fiduciary obligations of employer-sponsored pharmacy benefit plans are front and center in the national conversation. Recent class action lawsuits allege fiduciary breaches naming some of the nation’s best-known businesses, with legal actions alleging they failed to act as fiduciaries in managing their prescription drug plans.
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Making Waves in 2024
Liviniti has long been known as a change agent in the complex pharmacy benefits industry, committed to operating the business with an emphasis on transparency, value, choice and service. The company helps people access the prescription medications they need, working every day to help plan members afford lifechanging and lifesaving treatments.
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