It’s Customer Service Week and we’re celebrating our dedicated Contact Center team, the people who go above and beyond every day for our company’s 1+ million members. Our Liviniti Contact Center leverages modern technology built exclusively for pharmacy benefit management, but the human touch is what resonates with callers.
The team answers most calls within 15 seconds or less. With 24/7/365 service and a friendly voice on the line, our commitment to plan members and measurable results establish the team as a leader in delivering personalized service in the healthcare industry.
In 2025, we were proud to receive two awards that recognize the passion and dedication of our Contact Center. The 2025 TITAN Business Awards program, with 5,000+ entries from across 60 countries, honored us with a silver award for Contact Center of the Year and a gold award for Customer Service, Insurance.
“Our Contact Center team understands people call us during a variety of life’s circumstances, sometimes planned for but often unpredictable,” says Dudley Cedars, VP of Operations. “We deliver a smooth experience for every caller with a personal touch.” During Customer Service Week and every week, we celebrate the caring approach and expertise of every member of this important team.