A popular holiday tune calls December the most wonderful time of the year. In the PBM world, it’s also the most busy time of the year – packed with activities related to new client implementation and onboarding of new members. In anticipation of a 1/1 start date, the tasks are many: processing eligibility, setting up plan details, issuing ID cards and helping members when they call with questions, just to name a few.
December is well under control at Liviniti, since the path to 1/1 is smooth and well traveled. Modern technology and years of experience combine with a personal touch to provide new members – and clients – with the support they need during the transition.
“RxWatchtower is one of the ways we make the transition to Liviniti seamless,” says Eric Wan, Chief Growth Officer. “Members who are on active therapy may be especially anxious about a switch to new pharmacy benefits, but with RxWatchtower, we ensure that members continue to receive their medication quickly, conveniently and affordably. Proactive monitoring of claims and immediate outreach to pharmacies and members is a differentiated approach that the RxWatchtower program provides.”
RxWatchtower is one of the many innovative programs in place at Liviniti. “Over the years, we have developed literally dozens of approaches that help clients manage ever-increasing pharmacy costs while supporting their members,” Eric explains, “both through technology as well as person-to-person interactions.”