About our featured guest: In our second podchat of our two-part technology series, Alex Stokholm, Senior Director, Technology Development, shares how Liviniti’s advanced, modern platform empowers members with clear information, practical tools and confidence in their pharmacy benefits.
Technology should make benefits easier to understand and use, not harder. Most members don’t think much about their pharmacy benefits until they’re standing at the pharmacy counter with a question, so Liviniti has taken steps to ensure the answer is already in their hands before that moment arrives. Comprehensive information is connected to the mobile app, member portal, Your Company page and various resources for an exceptional member experience.
Powered by a cloud-based platform that includes claims, drug costs, plan details and member information in one system, the Liviniti mobile app and member portal give members tools to compare drug prices, find the best pharmacy and confirm formulary coverage. Members can also check which medications require prior authorization or check the status of a PA that is in progress. Because member tools, client tools and Liviniti service teams all draw from a single, real-time source of truth, members have instant access to the most up-to-date information.
Take 5 to hear how technology works quietly in the background so members can get the answers they need at any time, day or night.
Key areas of discussion:
- Early access to plan details through a specialized, client-customized microsite, available during onboarding
- Powerful, user-centric, digital tools that support fast answers
- Drug price check, network pharmacy look-up and formulary search
- Greater clarity into prior authorization, quantity limits and other processes
- Consistency of information for members, clients and Liviniti teams, supporting exceptional service across the board