Coley Norman, SVP, Client Experience, is front and center in this Business Intelligence Group (BIG) podcast, sharing how his team is a driving force for delivering exceptional results for Liviniti clients. A focus on data, expert analytics and innovative strategies combine as part of the approach to enhance the overall client experience.
Coley Norman was recently honored as the Excellence in Customer Service Award Executive of the Year by the Business Intelligence Group (BIG). As part of this national recognition, Coley was interviewed for a BIG Winners’ Circle podcast that revealed his philosophy and values that influence every member of his team.
Tune in to learn how Coley leads his team to build lasting relationships through a highly effective, collaborative effort. Coley and his team value listening, understanding, action and results. Leveraging voice of the customer surveys, data expertise, industry knowledge and a decidedly human touch, they orchestrate a proactive relationship that focuses on value creation.
It’s no surprise that Liviniti earned a 95% satisfaction rating on the 2025 client survey. Listen to the Winners’ Circle podcast to learn more about:
- Creating entrepreneurial thinking inside a service organization
- Why progress should not be blocked by titles or red tape
- One key principle leaders should take away